Terms & Conditions

These terms and conditions apply to all purchases made through the website of Sienna & Harper Gold Coast,  reachable via info@siennaharpergoldcoast.com

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment options are available for their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

• Shipping is sent directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate Return Policy for all conditions.

6. Liability

We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered. Always double-check the address you provide.

7. Intellectual Property

All content on the website (texts, photos, logos) is the property of Sienna & Harper Gold Coast  and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@siennaharpergoldcoast.com. We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by Dutch law.